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SparkFlowForce

Privacy Policy

Your privacy matters to us. This policy explains how SparkFlowForce collects, uses, and protects your personal information when you use our budget forecasting platform.

Information We Collect

When you use our budget forecasting services, we collect several types of information to provide you with personalized financial planning tools and insights.

Personal Information

Full name and contact details including email address and phone number
Financial information such as income, expenses, and budget categories you create
Account credentials and authentication information
Payment information for subscription services (processed securely through third-party processors)

Usage Data

Device information including IP address, browser type, and operating system
Platform usage patterns and feature preferences
Session duration and frequency of platform access
Financial data you input for budget calculations and forecasting

How We Use Your Information

We use your information primarily to deliver our budget forecasting services effectively. Your financial data helps us generate accurate projections and personalized recommendations for your financial planning needs.

Generate personalized budget forecasts and financial projections based on your income and spending patterns
Provide customer support and respond to your inquiries about our services
Send important updates about your account, new features, and service improvements
Improve our platform's functionality through analysis of usage patterns and user feedback
Ensure platform security and prevent unauthorized access to your financial data
Comply with legal requirements under Thai financial data protection laws

Data Sharing and Third Parties

We maintain strict control over your financial information. We never sell your personal data to third parties for marketing purposes. However, certain trusted partners help us deliver our services securely.

Service Providers

Cloud hosting providers who maintain our servers with appropriate security measures
Payment processors for handling subscription payments (they cannot access your budget data)
Email service providers for sending account notifications and updates

Legal Requirements

We may disclose information when required by Thai law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and financial reporting requirements applicable to financial service providers in Thailand.

We never share your detailed financial information or budget forecasts with third parties for commercial purposes. Your financial privacy is fundamental to our service.

Your Rights and Control

Under Thai personal data protection laws, you have significant rights regarding your information. We've made it easy for you to exercise these rights through your account dashboard or by contacting our support team.

Access and Correction

View all personal information we have about you through your account settings
Update your contact details, financial information, and account preferences at any time
Download your complete budget history and forecasting data in standard formats

Data Deletion and Portability

Request complete deletion of your account and all associated financial data
Export your budget data to use with other financial planning tools
Temporary account suspension if you want to take a break from using our services

To exercise any of these rights, you can either use the self-service options in your account dashboard or contact our privacy team directly. We typically process data requests within 7 business days.

Data Security and Protection

Protecting your financial information is our highest priority. We employ multiple layers of security to safeguard your data both in transit and at rest.

Technical Safeguards

256-bit SSL encryption for all data transmission between your device and our servers
Advanced encryption at rest for all stored financial data and personal information
Regular security audits and penetration testing by independent cybersecurity firms
Multi-factor authentication options to protect your account access

Operational Security

Restricted access to customer data on a need-to-know basis for our staff
Regular security training for all employees handling customer information
Secure data centers with physical access controls and environmental monitoring
Automated backup systems with encrypted storage in geographically separated locations

In the unlikely event of a security incident, we will notify affected users within 72 hours as required by Thai data protection regulations.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Active account data: Retained while your account remains active and for 12 months after account closure
Financial transaction records: Kept for 7 years to comply with Thai financial record-keeping requirements
Marketing communications preferences: Maintained until you unsubscribe or request deletion
Security logs and access records: Stored for 18 months for fraud prevention and security monitoring

When data reaches the end of its retention period, we securely delete it from our systems using industry-standard data destruction methods. You can request earlier deletion of most data types through your account settings.

International Data Transfers

While our primary data processing occurs within Thailand, some of our trusted service providers operate internationally. We ensure that any international transfers meet strict adequacy requirements.

Cloud hosting services may store encrypted backups in multiple geographic regions for disaster recovery
Customer support tools may involve temporary data access from international locations
All international transfers are protected by appropriate safeguards equivalent to Thai data protection standards

We maintain detailed records of all international data transfers and can provide this information upon request as part of your data access rights.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience with our budget forecasting platform. These help us remember your preferences and improve our service delivery.

Essential Cookies

Authentication cookies to keep you logged into your account securely
Session cookies to maintain your preferences during each visit
Security cookies to protect against unauthorized access attempts

Analytics and Performance

Usage analytics to understand which features are most helpful for budget planning
Performance monitoring to identify and fix technical issues quickly
Error tracking to improve platform stability and user experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some platform functionality, particularly features that remember your budget categories and forecasting preferences.

Privacy Questions and Contact

If you have questions about this privacy policy or how we handle your information, our privacy team is here to help. We're committed to transparency and will respond to your inquiries promptly.

Address: 11/8 ถ.วัดโสภณ Map Ta Phut, Mueang Rayong District, Rayong 21150, Thailand
Phone: +6638458701
Email: [email protected]

For urgent privacy concerns or suspected security issues, please contact us immediately using the phone number above. We monitor privacy-related communications closely and prioritize your data protection.

This Privacy Policy is effective as of January 15, 2025, and was last updated on January 15, 2025.